Contact
Thank you for your interest in Trecage. If you have any questions, suggestions, or need after-sales support while shopping, you can contact us through the following channels. We promise to provide a professional response within 24-48 hours and fully address your needs.
Customer Service Email (Preferred)
Email Address: service@trecage.com
Applications: Carpet material inquiries (e.g., lint shedding, non-slip), sizing (e.g., whether a particular carpet model fits your living room), order inquiries (e.g., shipping progress, payment issues), after-sales service (e.g., damaged carpet, incorrect size), and partnership discussions (e.g., bulk purchases, blogger collaborations). Emails can include images (e.g., photos of your home, screenshots of your order, photos of the problem area) to help us provide more precise solutions.
Website Message Form
Access: Visit the Trecage.com homepage, scroll down to the "Contact Us" section at the bottom of the page, fill in your name, primary email address, question type (e.g., product inquiry/order issue/feedback), and details, and submit your form. We'll respond to your email address.
Applicable scenarios: Simple inquiries (e.g., whether a particular rug is back in stock, whether custom sizes are available), website experience feedback (e.g., page operation suggestions), etc.
Communication Tips
Order-related issues: Please be sure to include your "order number" in your email or message (available in the order confirmation email or in "My Orders" in your account). We will quickly locate your order and shorten processing time.
After-sales issues: For issues involving damaged rugs, stains, or size discrepancies, we recommend attaching clear photos (e.g., a close-up of the damaged area, the overall installation of the rug, and measurements). This will help us quickly identify the issue and provide solutions (e.g., reissue, refund, or exchange).
Business Hours: Our customer service team handles inquiries 7 days a week. Holidays (e.g., Christmas and Thanksgiving) may result in slight delays. "Holiday Customer Service Response Notice" will be posted on the website homepage. Please check back for these information.